IADIS International Journal on Computer Science and Information Systems

Published by IADIS (International Association for Development of the Information Society) • ISSN (Online): 1646-3692 • ISSN (Print): 1646-3692
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System Representations Formats and Their Influence on User Experience Evaluations

Ingrid M. Pettersson *
I.C. MariAnne Karlsson *
Dimitrios Gkouskos *
* 1Design & Human Factors, Industrial and Materials Sciences, Chalmers University of Technology, SE-412 96 Gothenburg, Sweden and 2Volvo Car Cooperation, SE-405 31 Gothenburg, Sweden 3School of Arts and Communication, Malmø University, SE-205 06 Malmø, Sweden (Portugal)
* 1Design & Human Factors, Industrial and Materials Sciences, Chalmers University of Technology, SE-412 96 Gothenburg, Sweden and 2Volvo Car Cooperation, SE-405 31 Gothenburg, Sweden 3School of Arts and Communication, Malmø University, SE-205 06 Malmø, Sweden (Portugal)
* 1Design & Human Factors, Industrial and Materials Sciences, Chalmers University of Technology, SE-412 96 Gothenburg, Sweden and 2Volvo Car Cooperation, SE-405 31 Gothenburg, Sweden 3School of Arts and Communication, Malmø University, SE-205 06 Malmø, Sweden (Portugal)

Abstract

Knowledge is lacking on the choice and use of representations in a design process when seeking to investigate user experiences. Two types of representations (a storyboard and an interactive prototype) of the same system were used in a user experience evaluation involving 24 participants to investigate how different representation formats influence participants' responses to interactive systems. Data from a questionnaire and individual interviews were compared. Very few differences in questionnaire responses were found. However, the interactive prototype gave rise to more design proposals as well as more personal reflections on experiences although with a focus on interface design details. The storyboard elicited more responses on the core ideas of the concept, but less grounded in reflections on personal use. The differences are attributed to how each representation managed to convey interactivity and context, resulting in differences in experienced agency. It is therefore suggested that there is a need for further research, but with less focus on the type of system representation and more focus on how the content and affordances of system representations can be designed to elicit rich and personal reflections on user experience in early design phases.

Keywords

Prototyping User Experience Storyboard; Infotainment Representations User Study
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Funding: This research received academic dissemination support through ESCAP / JournalsHub publishing programs.
Conflicts of Interest: The authors declare no competing financial or institutional interests.
Peer Review: Double-blind peer reviewed by international subject specialists.
License: Creative Commons Attribution 4.0 International (CC BY 4.0).
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Pettersson, et al. (2018). System Representations Formats and Their Influence on User Experience Evaluations. IADIS International Journal on Computer Science and Information Systems, 13(1). https://doi.org/10.33965/ijcsis_2018_v13i1_08
Pettersson, et al. "System Representations Formats and Their Influence on User Experience Evaluations." IADIS International Journal on Computer Science and Information Systems, vol. 13, no. 1, 2018. https://doi.org/10.33965/ijcsis_2018_v13i1_08
Pettersson, et al. "System Representations Formats and Their Influence on User Experience Evaluations." IADIS International Journal on Computer Science and Information Systems 13, no. 1 (2018). https://doi.org/10.33965/ijcsis_2018_v13i1_08