Open Access
Peer-Reviewed
Original Research
An Empirical Study on Consumer Preferences for Online Customised Clothing Platform
Abstract
The landscape of fashion online shopping has undergone rapid transformation since the pandemic. Unlike traditional offline shopping experiences, customers engaging in online shopping are unable to physically interact with the products they intend to purchase. As a result, the display of comprehensive and accurate product information plays a primary role in facilitating fashion online shopping experience. This paper aims to gain insights from consumer perspective to investigate their preferences for online fashion platforms and individualized fashion by conducting online questionnaire survey. The survey involved 162 respondents who were asked to rate opinion questions using a seven-point Likert scale. The results highlighted the importance of displaying products from different angles, providing close-up details with zoom-in functions, and presenting clothing on human models along with size information, such as size charts and size recommendation tools. Credibility cues, including product reviews and comments, seller reputation and ratings, and consumer-submitted photos, were also valued by consumers. The study also revealed a high expectation on the mobile body measuring technology. This paper provided valuable insights for prioritizing product information and features in the design of an online custom clothing marketplace platform. Additionally, it offered valuable customer insights for fashion brands and tech companies assisting with e-shop launches.
Keywords
Product Information
Online Marketplace
Product Page
Customer Perceptions
Credibility Cues
Online Shopping
Declarations & Ethics
Funding:
This research received academic dissemination support through ESCAP / JournalsHub publishing programs.
Conflicts of Interest:
The authors declare no competing financial or institutional interests.
Peer Review:
Double-blind peer reviewed by international subject specialists.
License:
Creative Commons Attribution 4.0 International (CC BY 4.0).
How to Cite This Article
APA / MLA / BibTeX
Ng, et al. (2023). An Empirical Study on Consumer Preferences for Online Customised Clothing Platform. IADIS International Journal on Computer Science and Information Systems, 18(2). https://doi.org/10.33965/ijcsis_2023_v18i2_10
Ng, et al. "An Empirical Study on Consumer Preferences for Online Customised Clothing Platform." IADIS International Journal on Computer Science and Information Systems, vol. 18, no. 2, 2023. https://doi.org/10.33965/ijcsis_2023_v18i2_10
Ng, et al. "An Empirical Study on Consumer Preferences for Online Customised Clothing Platform." IADIS International Journal on Computer Science and Information Systems 18, no. 2 (2023). https://doi.org/10.33965/ijcsis_2023_v18i2_10