IADIS International Journal on Computer Science and Information Systems

Published by IADIS (International Association for Development of the Information Society) • ISSN (Online): 1646-3692 • ISSN (Print): 1646-3692
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Using the Kano Model to Build a Manager App Portal Accommodating Their User Preferences

Jorg H. Mayer *
Markus Esswein *
Reiner Quick *
Sanjar Sayar *
* Darmstadt University of Technology, Hochschulstrasse 1, 64289 Darmstadt, Germany (Portugal)
* Darmstadt University of Technology, Hochschulstrasse 1, 64289 Darmstadt, Germany (Portugal)
* Darmstadt University of Technology, Hochschulstrasse 1, 64289 Darmstadt, Germany (Portugal)
* Darmstadt University of Technology, Hochschulstrasse 1, 64289 Darmstadt, Germany (Portugal)

Abstract

Nowadays, even apps for corporate management are respectable. Manager app portals complement such “run-a-business” apps with apps that make managers ’ business life easier. The right mix of apps make s the difference. Accommodating the user perspective, the objective of this article is to examine which apps disproportionately influence managers’ perception regarding the usefulness of information systems (IS) . Applying the Kano model and considering both “analyst-” and “consumer-type” managers, we employ findings from a manager focus group survey to discuss the strongest differentiators: (1) Offer collaboration bars and push notifications for analyst managers. Get consumer managers “online” with news tickers . (2) Make core reports more interactive with drill downs and filters for manager self-service. (3) Take “fun and enjoyment ” into account when accommodating managers ’ business life . (4) Consider that tablets create their own manager use case as a “first-stop information shop.”

Keywords

Apps for Managers Kano Model IS Design for Use IS Success User-Group Preferences
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Funding: This research received academic dissemination support through ESCAP / JournalsHub publishing programs.
Conflicts of Interest: The authors declare no competing financial or institutional interests.
Peer Review: Double-blind peer reviewed by international subject specialists.
License: Creative Commons Attribution 4.0 International (CC BY 4.0).
How to Cite This Article
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Mayer, et al. (2020). Using the Kano Model to Build a Manager App Portal Accommodating Their User Preferences. IADIS International Journal on Computer Science and Information Systems, 15(1). https://doi.org/10.33965/ijcsis_2020_v15i1_05
Mayer, et al. "Using the Kano Model to Build a Manager App Portal Accommodating Their User Preferences." IADIS International Journal on Computer Science and Information Systems, vol. 15, no. 1, 2020. https://doi.org/10.33965/ijcsis_2020_v15i1_05
Mayer, et al. "Using the Kano Model to Build a Manager App Portal Accommodating Their User Preferences." IADIS International Journal on Computer Science and Information Systems 15, no. 1 (2020). https://doi.org/10.33965/ijcsis_2020_v15i1_05