Open Access
Peer-Reviewed
Foundational Models & Architectures
Using the Kano Model to Build a Manager App Portal Accommodating Their User Preferences
Abstract
Nowadays, even apps for corporate management are respectable. Manager app portals complement such “run-a-business” apps with apps that make managers ’ business life easier. The right mix of apps make s the difference. Accommodating the user perspective, the objective of this article is to examine which apps disproportionately influence managers’ perception regarding the usefulness of information systems (IS) . Applying the Kano model and considering both “analyst-” and “consumer-type” managers, we employ findings from a manager focus group survey to discuss the strongest differentiators: (1) Offer collaboration bars and push notifications for analyst managers. Get consumer managers “online” with news tickers . (2) Make core reports more interactive with drill downs and filters for manager self-service. (3) Take “fun and enjoyment ” into account when accommodating managers ’ business life . (4) Consider that tablets create their own manager use case as a “first-stop information shop.”
Keywords
Apps for Managers
Kano Model
IS Design for Use
IS Success
User-Group Preferences
Declarations & Ethics
Funding:
This research received academic dissemination support through ESCAP / JournalsHub publishing programs.
Conflicts of Interest:
The authors declare no competing financial or institutional interests.
Peer Review:
Double-blind peer reviewed by international subject specialists.
License:
Creative Commons Attribution 4.0 International (CC BY 4.0).
How to Cite This Article
APA / MLA / BibTeX
Mayer, et al. (2020). Using the Kano Model to Build a Manager App Portal Accommodating Their User Preferences. IADIS International Journal on Computer Science and Information Systems, 15(1). https://doi.org/10.33965/ijcsis_2020_v15i1_05
Mayer, et al. "Using the Kano Model to Build a Manager App Portal Accommodating Their User Preferences." IADIS International Journal on Computer Science and Information Systems, vol. 15, no. 1, 2020. https://doi.org/10.33965/ijcsis_2020_v15i1_05
Mayer, et al. "Using the Kano Model to Build a Manager App Portal Accommodating Their User Preferences." IADIS International Journal on Computer Science and Information Systems 15, no. 1 (2020). https://doi.org/10.33965/ijcsis_2020_v15i1_05