Open Access
Peer-Reviewed
Original Research
Connectivity, Simplification, and Performance Measurement: Guidelines for Business Process Strategists in Re-engineering Projects
Abstract
Nowadays, the alignment of business processes to corporate strategy is an important success factor. However, especially implemented business processes do not sufficiently incorporate business objectives. Process managers are facing the challenge on how to optimize already established workflows in organizations based on strategic goals. This contribution proposes a new modeling approach that links business objectives with flow objects of business pr ocesses in a combined Strategy Process Matrix. Three basic optimization rules are derived to give process owners concrete recommendations for action s to increase the strategy achievement of pro cesses. This transparent optimization approach is evaluated as a case study in customer support of a manufacturing company from Switzerland and demonstrates its benefits.
Keywords
Business Process Optimization
Business Process Redesign
Pr ocess Transparen cy Management
Strategy Process Matrix
Performance Measurement 1
Declarations & Ethics
Funding:
This research received academic dissemination support through ESCAP / JournalsHub publishing programs.
Conflicts of Interest:
The authors declare no competing financial or institutional interests.
Peer Review:
Double-blind peer reviewed by international subject specialists.
License:
Creative Commons Attribution 4.0 International (CC BY 4.0).
How to Cite This Article
APA / MLA / BibTeX
Lederer, et al. (2014). Connectivity, Simplification, and Performance Measurement: Guidelines for Business Process Strategists in Re-engineering Projects. IADIS International Journal on Computer Science and Information Systems, 9(2). https://doi.org/10.33965/ijcsis_2014_v9i2_10
Lederer, et al. "Connectivity, Simplification, and Performance Measurement: Guidelines for Business Process Strategists in Re-engineering Projects." IADIS International Journal on Computer Science and Information Systems, vol. 9, no. 2, 2014. https://doi.org/10.33965/ijcsis_2014_v9i2_10
Lederer, et al. "Connectivity, Simplification, and Performance Measurement: Guidelines for Business Process Strategists in Re-engineering Projects." IADIS International Journal on Computer Science and Information Systems 9, no. 2 (2014). https://doi.org/10.33965/ijcsis_2014_v9i2_10