IADIS International Journal on Computer Science and Information Systems

Published by IADIS (International Association for Development of the Information Society) • ISSN (Online): 1646-3692 • ISSN (Print): 1646-3692
100% Open Access
Double-Blind Peer Review
Crossref DOI Persistent IDs
Open Access Peer-Reviewed Original Research

Connectivity, Simplification, and Performance Measurement: Guidelines for Business Process Strategists in Re-engineering Projects

Matthias Lederer *
* University of Erlangen-Nuremberg, Chair for Information Systems (Services – Processes – Intelligence) Sebastian Huber University of Erlangen-Nuremberg, Chair for Information Systems (Services – Processes – Intelligence) (Portugal)

Abstract

Nowadays, the alignment of business processes to corporate strategy is an important success factor. However, especially implemented business processes do not sufficiently incorporate business objectives. Process managers are facing the challenge on how to optimize already established workflows in organizations based on strategic goals. This contribution proposes a new modeling approach that links business objectives with flow objects of business pr ocesses in a combined Strategy Process Matrix. Three basic optimization rules are derived to give process owners concrete recommendations for action s to increase the strategy achievement of pro cesses. This transparent optimization approach is evaluated as a case study in customer support of a manufacturing company from Switzerland and demonstrates its benefits.

Keywords

Business Process Optimization Business Process Redesign Pr ocess Transparen cy Management Strategy Process Matrix Performance Measurement 1
Full-Text PDF Available

Read Complete Peer-Reviewed Manuscript

Includes full econometric models, data tables, policy recommendations, declarations, and citations.

Declarations & Ethics

Funding: This research received academic dissemination support through ESCAP / JournalsHub publishing programs.
Conflicts of Interest: The authors declare no competing financial or institutional interests.
Peer Review: Double-blind peer reviewed by international subject specialists.
License: Creative Commons Attribution 4.0 International (CC BY 4.0).
How to Cite This Article
APA / MLA / BibTeX
Lederer, et al. (2014). Connectivity, Simplification, and Performance Measurement: Guidelines for Business Process Strategists in Re-engineering Projects. IADIS International Journal on Computer Science and Information Systems, 9(2). https://doi.org/10.33965/ijcsis_2014_v9i2_10
Lederer, et al. "Connectivity, Simplification, and Performance Measurement: Guidelines for Business Process Strategists in Re-engineering Projects." IADIS International Journal on Computer Science and Information Systems, vol. 9, no. 2, 2014. https://doi.org/10.33965/ijcsis_2014_v9i2_10
Lederer, et al. "Connectivity, Simplification, and Performance Measurement: Guidelines for Business Process Strategists in Re-engineering Projects." IADIS International Journal on Computer Science and Information Systems 9, no. 2 (2014). https://doi.org/10.33965/ijcsis_2014_v9i2_10