IADIS International Journal on Computer Science and Information Systems

Published by IADIS (International Association for Development of the Information Society) • ISSN (Online): 1646-3692 • ISSN (Print): 1646-3692
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Personalized Summarization of Customer Reviews Based on User’s Browsing History

Zehra Kavasoğlu. Istanbul Technical University Istanbul/Turkey *
* Şule Gündüz Öğüdücü. Istanbul Technical University Istanbul/Turkey (Portugal)

Abstract

Every e-commerce web site today has the product review feature which allows customers to express their opinions and comments about the product they have purchased. These comments are important for potential customers when deciding which product to buy. However, reading large amounts of cust omer reviews available for each product is a time consuming process. For this reason, customers usually tend to read small pieces of topmost comments and skip the rest of them. Also, depending on personal preferences and needs, customers might be interested in different features of various products. Therefore, a feature based summarization of the products is very helpful for potential customers in selecting the best product option. Existing feature based review summarization methods create a product summary for a common user profile ignoring the individual preferences. In this paper, we propose a novel feature based approach for personalized review summarization by giving importance to potential individual customer preferences. In order to evaluate our metho d, a dataset has been collected from a popular Turkish e - commerce web site. The experimental results show that our method is successful in finding and summarizing the most relevant reviews for the active user.

Keywords

Review Mining Personalization Feature Based Summarization
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Declarations & Ethics

Funding: This research received academic dissemination support through ESCAP / JournalsHub publishing programs.
Conflicts of Interest: The authors declare no competing financial or institutional interests.
Peer Review: Double-blind peer reviewed by international subject specialists.
License: Creative Commons Attribution 4.0 International (CC BY 4.0).
How to Cite This Article
APA / MLA / BibTeX
Istanbul/Turkey, et al. (2013). Personalized Summarization of Customer Reviews Based on User’s Browsing History. IADIS International Journal on Computer Science and Information Systems, 8(2). https://doi.org/10.33965/ijcsis_2013_v8i2_12
Istanbul/Turkey, et al. "Personalized Summarization of Customer Reviews Based on User’s Browsing History." IADIS International Journal on Computer Science and Information Systems, vol. 8, no. 2, 2013. https://doi.org/10.33965/ijcsis_2013_v8i2_12
Istanbul/Turkey, et al. "Personalized Summarization of Customer Reviews Based on User’s Browsing History." IADIS International Journal on Computer Science and Information Systems 8, no. 2 (2013). https://doi.org/10.33965/ijcsis_2013_v8i2_12